Summary: LuxeStore collects only the data needed to serve you. We never sell your personal data. You are in full control of your information and can request deletion at any time.
1. Introduction
Welcome to LuxeStore ("we", "our", "us"). This Privacy Policy explains how LuxeStore Private Limited collects, uses, shares, and protects your personal information when you visit our website (luxestore.in), use our mobile app, or make a purchase from us.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, date of birth, gender.
- Address Information: Delivery address, billing address, PIN code, city, state.
- Payment Information: We do not store card details. Payment data is processed by our secure payment partners (Razorpay, PayU) who are PCI DSS certified.
- Order Information: Products purchased, order history, returns, and refunds.
- Device & Usage Data: IP address, browser type, pages visited, time spent, search queries (collected via cookies and analytics tools).
- Communications: Emails, chat transcripts, and feedback you share with us.
3. How We Use Your Information
Your information is used to:
- Process and fulfill your orders and manage returns
- Send order confirmations, shipping updates, and delivery notifications
- Provide customer support and respond to your queries
- Personalize your shopping experience and product recommendations
- Send promotional emails and offers (only with your consent)
- Improve our website, products, and services
- Detect and prevent fraud and unauthorized transactions
- Comply with legal obligations and enforce our terms
4. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use:
- Essential Cookies: Required for the website to function (login session, cart data).
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics).
- Marketing Cookies: Used for retargeting ads on social media platforms (Meta, Google Ads).
- Preference Cookies: Remember your preferences like language, currency, and recently viewed products.
You can control cookies through your browser settings or our Cookie Preferences panel.
5. Data Sharing
We do not sell your personal data. We share data only with:
- Delivery Partners: Your name, address, and phone number to fulfill deliveries (BlueDart, Delhivery, Ekart, etc.)
- Payment Processors: To securely process payments (Razorpay, PayU)
- Analytics Providers: Aggregated, anonymized data for website analytics (Google Analytics)
- Legal Authorities: When required by law, court order, or to protect our rights
- Business Partners: Only with your explicit consent
6. Data Security
We implement industry-standard security measures to protect your data:
- 256-bit SSL encryption for all data transmitted to/from our servers
- Regular security audits and penetration testing
- Strict access controls — only authorized personnel can access customer data
- Two-factor authentication for all admin accounts
- Data minimization — we only collect what we need
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of all personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal data
- Portability: Receive your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing emails at any time
- Objection: Object to certain types of data processing
To exercise any of these rights, email us at privacy@luxestore.in. We will respond within 30 days.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Specifically:
- Account data: Until account deletion + 90 days
- Order data: 7 years (for tax and legal compliance)
- Payment data: Not stored (processed by payment gateway)
- Marketing preferences: Until you unsubscribe
9. Children's Privacy
LuxeStore is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child under 13 has provided us with personal information, please contact us immediately and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent notice on our website at least 30 days before the change takes effect. Your continued use of our services after the changes constitute your acceptance of the new policy.
11. Contact Our Privacy Team
For any privacy-related queries or to exercise your rights:
- 📧 Email: privacy@luxestore.in
- 📞 Phone: +91 98765 43210
- 📍 Address: LuxeStore Private Limited, 42 Fashion Street, Bandra West, Mumbai 400050